Technical Questions

1. What are the suggested browser and settings for using this site? 0 found this answer useful

This site is optimized for use on Internet Explorer 5.0 and Netscape 7.0 and above, with a minimum screen resolution of 1024x768. For AOL users, the site is best viewed in version 5 and above.

We recommend leaving cookies and javascript enabled while browsing our site. Disabling cookies and/or javascript may interfere with your overall site experience. Cookies allow us to save settings such as your username and what you've placed into your cart.

We use javascript elements within the site to provide you with a more intuitive and interactive experience.

Parts of the site contain elements of Flash, a free plug-in that is included with most browser installations. If you do not have Flash installed on your system and would like to install it, please visit Adobe.com.

Some of our documentation is in Adobe Acrobat format, a free reader available from Adobe. If you do not have the Free Adobe Acrobat Reader, please visit Adobe.com. and download the Free Acrobat Reader.

Please report any feedback or problems you may experience with using our site to webmaster@guthy-renker.com.au.

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2. I'm nervous about using my credit card online. Is my order secure? 8 found this answer useful

Your name, address, credit card information, and all billing information are secured using SSL (Secure Socket Layers). Your credit card information is captured and stored separately from your order to prevent unauthorized use. If you prefer, you may also call the toll-free numbers listed in the shopping cart to place your order.

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3. I receive an expired certificate warning when trying to purchase. Is there a problem with your certificate? 0 found this answer useful

No. To verify our certificate status, click on the thawte logo located in our shopping cart. Some unpatched older browsers are subject to a Y2K (year 2000) bug that causes the browser to report that the "Certificate Authority is Expired." The security of these browsers and our site will still function properly to secure your data. To avoid getting this warning, we recommend that you upgrade to a newer version of your browser.

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