Order Now!

FAQs

Purchasing & Returns

Q: How do I place an order?

A: When you're done shopping, click "View Bag" to review the items in your shopping bag, then click "Checkout" to place your order. If you don't want to order all of the items, simply edit your shopping cart before proceeding to checkout.

During checkout, you will be asked to provide:

Your e-mail address
Your credit card billing address
The address you want to ship to
Your credit card type, number and expiration date

Q: Can I change my order during checkout?

A: Yes. The "Review Order" page lists your order information and gives you another opportunity to make changes. Your order will not be placed and your credit card will not be charged if you do not click "Place Order."

Q: How can I be sure my order has been received?

A: Once you click "Place Order" on the final review page, we'll give you an order confirmation number. You will also receive a confirmation e-mail within approximately 24 hours.

Q: Are there other ways to place my order?

A: Yes. If you prefer not to order online, you may call us with your information at 1300 786 072. If you are an active Sheer Cover® customer and require additional products, please call Customer Service at 1300 226 060.

Q: What forms of payment does sheercover.com.au accept?

Visa
MasterCard
American Express

Q: When will my credit card account be charged?

A: Your credit card will not be charged until your order is shipped.

Q: Does Sheer Cover ship to international addresses?

A: Although Sheer Cover is distributed in many countries around the world, this website only handles domestic Australian orders. For New Zealand orders, please click here.

Q: What if an item I've ordered is out of stock?

A: Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we will mail you with a backorder notification. If we are permanently out of stock on an item that you've ordered, we will notify you. Any changes will be reflected in your order total and shipping confirmation. Please call 1300 226 060 anytime with any questions about out-of-stock items.

Q: Can I return my Sheer Cover products if I am not satisfied?

A: Sheer Cover is backed by a 30-day money-back guarantee. Just try our products, and if you're not totally satisfied with the results, please contact our Customer Care Centre on 1300 226 060 to arrange a replacement or return. Your Customer Service Representative will provide all necessary details to process your request.