Purchasing and Returns

Enter a keyword to search through these FAQs Enter a keyword to search through these FAQs

1. What forms of payment does sheercover.com.au accept? 9 found this answer useful

Visa
MasterCard
American Express

Was this answer useful?

2. Are there other ways to place my order? 7 found this answer useful

Yes. If you prefer not to order online, you may call us with your information at 1300 786 072. If you are an active Sheer Cover customer and require additional products, please call Customer Service at 1300 226 060.

Was this answer useful?

3. How do I place an order? 4 found this answer useful

When you're done shopping, mouse over "Your cart" at the top, right hand side of the page to review the items in your shopping bag, then click "Checkout" to place your order.

If you don't want to order all of the items, simply click the "Remove" link next to each item that you no longer want.

During checkout, you will be asked to provide:

Your e-mail address
Your credit card billing address
The address you want to ship to
Your credit card type, number and expiration date

Was this answer useful?

4. Can I change my order during checkout? 3 found this answer useful

Yes. The "Review & Finalise Order" page lists your order information and gives you another opportunity to make changes. Your order will not be placed and your credit card will not be charged if you do not click "Place Order."

Was this answer useful?

5. How can I be sure my order has been received? 6 found this answer useful

Once you click "Place Order" on the final review page, we'll give you an order confirmation number. You will also receive a confirmation e-mail within approximately 24 hours.

Was this answer useful?

6. When will my credit card account be charged? 27 found this answer useful

Your credit card will not be charged until your order is shipped.

Was this answer useful?

7. Does Sheer Cover ship to international addresses? 3 found this answer useful

Although Sheer Cover is distributed in many countries around the world, this website only handles domestic Australian orders. For New Zealand orders, please click here.

Was this answer useful?

8. How long will it be until I receive my order? 39 found this answer useful

Please allow 7-10 working days for delivery (subject to stock availability).

Was this answer useful?

9. What if an item I've ordered is out of stock? 4 found this answer useful

Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we will mail you with a backorder notification. If we are permanently out of stock on an item that you've ordered, we will notify you. Any changes will be reflected in your order total and shipping confirmation. Please call 1300 226 060 anytime with any questions about out-of-stock items.

Was this answer useful?

10. Can I return my Sheer Cover products if I am not satisfied? 13 found this answer useful

Sheer Cover is backed by a 30-day money-back guarantee (less P&H). Just try our products, and if you're not totally satisfied with the results, please contact our Customer Care Centre on 1800 226 060 to arrange a replacement or return. Your Customer Service Representative will provide all necessary details to process your request.

Was this answer useful?

11. Are customers able to pay through PayPal? 7 found this answer useful

No, at this stage we do not have a PayPal facility.

Was this answer useful?

12. Can I purchase individual products? 8 found this answer useful

Yes, the entire Sheer Cover range is available to buy individually at full retail price. Buy individual products here.

Was this answer useful?

13. What happens if I am not home when my products are being delivered? 19 found this answer useful

Generally the post will leave a notice for you to collect your products at your nearest post office, unless you have an arrangement to leave your parcels at your door.

Was this answer useful?

14. What if I have chosen the wrong shade? 13 found this answer useful

Please contact our Customer Care Centre on 1800 226 060 to arrange for a new shade to be sent to you free of charge.

Was this answer useful?

15. If I place an order for an individual item, does it mean that I will continue to recieve this item automatically? 12 found this answer useful

No, individual items are one-off sales. To receive another item you would need to purchase it from our website again.

However if you choose a Studio Pack, you will then have access to the Sheer Cover Studio member website, which allows you to pick and choose your perfect kit, all at special member prices.

Was this answer useful?

16. Can I track my order to see if it has been dispatched? 9 found this answer useful